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  • I would like to renovate my home; does the Government offer this type of program?

    Yes, it is called the Rénoclimat energy-saving renovation program for homes.

    This program offers you many advantages, such as an energy efficiency evaluation, as well as advice and recommendations concerning the work to carry out to improve the energy performance of your house.
     
    What is more, you can benefit from financial assistance that can help you cover the additional cost of the work serving to reduce your energy consumption!
     
    Before you consider renovating your home, please consult the Rénoclimat section or call us toll free at: 1-866-266-0008.

  • What type of ventilation unit should I choose?

    In terms of habitable space, the heat recovery ventilator (HRV) is the type of unit that ensures better energy performance. In point of fact, the hot stale air is ejected outdoors and used to preheat the fresh air coming in through the system; therefore, less energy is used to bring inflowing air to a comfortable temperature.
     
    Generally speaking, a good HRV yields between 60% and 80% of sensible heat recovery efficiency (SRE) (using hot stale air) at –25 ºC. Look for a model that meets these criteria and is certified by the Home Ventilating Institute (HVI).

    For more information, consult the Office of Energy Efficiency Website.
     
    For bathroom fans, range hood fans and ceiling fans, look for ENERGY STAR® certification. This way you can use products that consume less energy and make less noise.

  • Should I have a heating system with more output capacity?

    More output capacity is not synonymous with efficiency. If your unit is too powerful, it will stop and start over more often, which means it will consume more energy, cost you more and even lead to discomfort.

    However, output capacity should be considered because a new system will be more energy efficient. You need the unit to provide the quantity of heat required to ensure comfort in cold temperatures.

    By being more energy efficient, your system will help you consume less energy while supplying the same quantity of heat.

  • How to calculate the operation costs of a window-mounted air conditioner?

    The following factors must be taken into consideration when calculating the consumption of your air conditioner:

    • output of your unit (generally in tons or in BTU/h);
    • performance of your unit (see EER (energy efficiency ratio) on the Energuide label of your unit);
    • use (number hours/day and number of days/year);
    • temperature setting;
    • weather conditions of your region;
    • your electricity rate;
    • etc.

    Here are some tools to help you calculate the consumption of your air conditioner:

    Hydro-Québec

    Office of Energy Efficiency, Natural Resources Canada

  • What type of output capacity should my heating system have?

    The system’s output capacity (generally expressed in BTU/h or kWs) must be consistent with the real heating needs of your home.
     
    It is impossible to determine the real required capacity of the heating system without relying on calculations.

    The calculation mainly evaluates the heat loss of the home in order to establish the required capacity of the heating system. The calculation must be based on CAN/CSA F-280 standard known as Determining the Required Capacity of Residential Space Heating and Cooling Appliances.   

    Many variables must be considered:

    • surface area and volume of the home;
    • layout and orientation of the home;
    • geographical location;
    • type of construction;
    • insulation and air/water tightness levels;
    • size, type and orientation of windows;
    • etc.

    It is important to mention that the calculations used nowadays have been improved and do not solely take into account heat loss but also consider recent climate data. Computerized simulation tools are also increasingly used. Do not hesitate to ask questions and request a copy of these calculations.

    To adequately calculate your heating needs, ask for a heating professional that is certified by the Corporation of Master Pipe Mechanics of Quebec (CMMTQ). We suggest that you call on more than one professional to help you verify and validate the results.

  • Should I use a central air conditioner or a heat pump?

    You would like to cool your home but are hesitating between these two systems. Start by evaluating your heating needs!

    A central air conditioner will only cool your home while a heat pump will air condition your home in summer and be used effectively to meet some of your heating needs. Thus, if you plan to replace or convert your current heating system, it would be profitable to consider buying a heat pump.

    Before you reach a decision, take the time to evaluate and compare the advantages, savings and costs of these two options.

    We would like to remind you that a high efficiency appliance that is ENERGY STAR® certified and features the output capacity that is suitable for you will help you save energy.
     

  • What is dual energy?

    Dual energy consists in combining two sources of energy to supply a heating system.
     
    Electricity is usually used as the main source and fuel oil or gas as the auxiliary source. Electricity is used during the major part of the heating season and auxiliary heating (fuel oil or gas) automatically takes over when temperatures drop (-12 ºC or -15 ºC according to the region). Users can take advantage of better rates, such as the Rate DT offered by Hydro-Québec. This preferential rate also applies to the entire electricity consumption of your home.
     
    The main advantages of dual energy are that while you can enjoy a reduced rate and play a part in reducing greenhouse gas emissions, dual energy also leads to the optimal management of the Quebec hydroelectric network by reducing the intensity of the need during periods of peak demand in cold temperatures.

  • What type of air conditioner should I choose?

    Before you buy an air conditioner, take the time to evaluate your needs and check… if you really need air conditioning!

    Air conditioning leads to significant electricity consumption on hot summer days. Do not hesitate to consider other methods to keep your home cool before deciding to air condition your home.

    Would your comfort requirements be satisfied by installing air conditioning in one or two rooms? An air conditioning unit could be what you need. Do you want your entire home to be air conditioned? Then a central air conditioner or heat pump would meet your requirements.

    Whether you choose a central, window- or wall-mounted conditioner or a heat pump, it is best to select ENERGY STAR certified energy efficient models which offer the best energy efficiency rating. These units or systems will help you consume less electricity, save money and preserve the environment.

    Take the time to gather all the information you need to learn about air conditioning before you make your choice. Here are a few helpful links: 


    Office of Energy Efficiency (OEE) Natural resources Canada:

  • We would like to purchase an energy efficient vehicle. Are there financial incentives?

    Since January 1, 2012, the refundable tax credit for the purchase or lease of fuel-efficient vehicles are replaced to rebates for the first purchasers of hybrid or eco-electric vehicles. The rebate is deducted from the after-tax purchase or lease price.

    For further information please consult the Web site vehiculeselectriques.gouv.qc.ca.

  • What should I do if I am the victim of unsolicited phone calls?

    We would like to inform the population of the existence of fraudulent calls regarding energy efficiency and the Chauffez vert program. Some of these calls seem to come from telephone number 418-627-6379, which is the number for the Secteur de la transition énergétique, Ministère de l'Énergie et des Ressources naturelles (MERN). 

    The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

    It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of Transition énergétique Québec, MERN or of the Rénoclimat or Chauffez vert programs. If you believe you are a victim of fraudulent solicitation, this is what you can do:

    • File a complaint with the Office de la protection du consommateur.
    • Call your local police department.
    • Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
    • Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.

    Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

    You can consult the list of organizations mandated by us under the Rénoclimat program.

    If you have further questions about our programs, please contact our customer service department.

  • Natural or mechanical ventilation: what can I do to help my house breathe?

    It is true that a residence must be well ventilated to maintain an appropriate level of humidity and ensure the health of its inhabitants.

    In the past, houses were ventilated by simply opening the windows and doors and by counting the number of air movements (air infiltrations and exfiltrations) through the exterior walls. Still used in many homes, this method of ventilation known as natural ventilation is not always practical, comfortable or very economical.

    For example, a residence that is naturally ventilated and has an air change per hour rating of 6 means that the total volume of air of this residence renews itself six times every hour. Imagine all the energy wasted in the winter to heat the cold air that is seeping into the house...and that doesn’t mean that the entire house is ventilated!

    In an airtight home, the installation of a mechanical ventilation system helps control ventilation more adequately and improves the energy rating of the residence.

    Since the mechanical system uses electricity, it is particularly important to select a ventilation system that helps recover heat and energy, such as a heat recovery ventilator (HRV) or an energy recovery ventilator (ERV).

    Finally, it is important to remember that the installation of a mechanical ventilation system that sends fresh air into each habitable room through ducts is mandatory in new homes in accordance with current building standards and codes.

  • Amendment to the Construction Code

    A regulation aiming to amend the Construction Code for the purpose of introducing new energy efficiency requirements for residential buildings was published in the Gazette officielle du Québec on February 22, 2012.

    The terms of inspection of the proposed regulation will be determined and applied by the Régie du bâtiment du Québec (RBQ).

    You can obtain a more detailed version of this draft regulation on the Web site of the RBQ at: http://www.rbq.gouv.qc.ca/lois-reglements-et-codes/projets-de-reglement/en-processus-dadoption.html (in French)

  • What should I do if I am the victim of unsolicited phone calls or of a fraudulent door-to-door campaign?

    The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

    It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of, Transition énergétique Québec, the Ministère de l'Énergies et des Ressources naturelles or of the Rénoclimat, Éconologis or Chauffez vert programs. If you believe you are a victim of fraudulent solicitation, this is what you can do:

    • File a complaint with the Office de la protection du consommateur
    • Call your local police department.
    • Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
    • Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.

    Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

    If you have further questions about our programs, please contact our customer service department.

    You can consult :

  • I installed a heat pump before December 31, 2020. How much financial assistance am I entitled to?

    You may be eligible for financial assistance if: 

    • With the Rénoclimat Program, the model installed currently appears on the list of eligible heat pumps
    • With the Chauffez vert Program, you have up to 6 months following the start of your work to submit an application for financial assistance. All the program conditions must be met (see Participant’s Guide in force at the time of the installation).

    It is too late to obtain additional financial assistance, which ended on December 31, 2020:

    • Rénoclimat: The additional amounts of financial assistance were granted to participants who received or requested their post-work energy evaluation no later than December 31, 2020. 
    • Chauffez vert: The additional amounts of financial assistance weres granted to participants who submitted an application for financial assistance no later than December 31, 2020.
    • Novoclimat: $1,000 in additional financial assistance was granted to contractors for each Novoclimat home project registered as of November 1, 2019, and begun before December 31, 2020.
  • Will I be eligible for financial assistance if I replace only one indoor or one outdoor unit?

    No. You must install a complete new system for each housing unit.

  • Why can a heat pump be removed from the list?

    The most common reason is when a manufacturer stops production of a specific model of heat pump.

  • I am a heat pump manufacturer. How can I add a model to the list?

    To consult all the performance criteria of the models, go to transitionenergetique.gouv.qc.ca/thermopompe.

    The list of heat pumps eligible for financial assistance is based on criteria pertaining to their installation and performance, including the following:

    • Mini-split, air-air heat pumps are not eligible.
    • Mini-split, air-air heat pumps “with ducts” are now eligible.
    • The installation of at least one indoor unit per floor is no longer required. 
    • The minimum output of 12,000 BTU/h at +8 °C is no longer required.
    • ENERGY STAR® certification is no longer required. However, the system must be NEEP certified.

    Contact infotechnique@teq.gouv.qc.ca for questions regarding the eligibility of a model.
     

  • If I install two small heat pumps will I receive two financial assistance payments?

    As of January 1, 2021, yes. If two complete systems are installed and if they are on the list of eligible heat pumps, complete financial assistance will be paid for each complete system. 

  • Is there a limit on the number and size of the attachments to the Chauffez vert form?

    You can attach up to five PDF files or photos at the same time in a field. The total size of the files is limited to 10 MB per field and 50 MB for the entire form.

  • What is a low temperature heat pump?

    A low temperature heat pump (also known as a "cold climate" heat pump) can heat a home even when the outside temperature is very low. It is an excellent heating solution that is perfectly suited to Quebec's wintry climate.

    Like other heat pumps, a low temperature heat pump also provides air conditioning for the home.

    Several residential programs offer financial assistance for installing a low temperature heat pump. The model must be included on the list of eligible heat pump models.

  • What is the benefit of a low temperature heat pump?

    Standard heat pump models are unable to meet your heating needs in extremely cold weather and another heating system (such as an electric system) has to take over. Just like its name says, a low temperature heat pump can heat a home even when the outside temperature is very low. It is a heating solution that is perfectly suited to Quebec's climate.

  • How important is the sizing of the heat pump?

    To maximize your heat pump’s performance, make sure that it is properly sized, or in other words, powerful enough to meet your heating needs. Although merchants tend to suggest an ideal sizing for summer weather, it is essential that you choose a model with a larger sizing that can heat your space in winter.

  • Can I participate in the Chauffez vert program for a new home?

    Yes. New home owners may receive financial assistance for installing a heat pump from Hydro-Québec by registering for the Chauffez vert program, or from the Novoclimat program if the home has received this certification.

  • Why increase the energy efficiency regulatory requirements for houses?

    Energy consumption has a significant incidence on the budget of Québec households. Quebeckers deal with high energy costs, particularly those associated with heating their homes. Energy consumption also has an impact on energy supply during peak periods, on certain forms of energy and on greenhouse gas emissions. Therefore, it is worthwhile to find out ways of reducing consumption as many possibilities present themselves to achieve this goal.

    The most effective one, as well as the least costly for consumers, is to make sure that their dwellings are energy efficient, this means as early on as the construction phase.

    That is why Québec is regulating the energy efficiency of buildings and proposing stricter regulatory requirements.

    As a result, a draft regulation aiming to amend the Construction Code to introduce new energy efficiency requirements for residential buildings was published in the Gazette officielle du Québec on February 22, 2012. These requirements would enable Quebeckers to reduce their energy bills.

  • How to choose a contractor to carry out renovations?

    If you want a contractor to carry out your renovations, a few precautions are in order. The following websites may be useful: 

    The contractor that you hire must possess a licence from the Régie du bâtiment du Québec. The licence must include the category and sub-category corresponding to the work that he plans to do.

    You can also determine whether the contractor has been subject to complaints from consumers: 

  • At what degree of humidity should I keep my home?

    The optimal relative humidity of a home should be between 35% and 50%. It is within this range that air contaminants are less likely to proliferate (bacteria, viruses, mushrooms, moths, etc.) therefore helping to reduce the chances of developing health problems.

    The degree of humidity tends to increase naturally with the various activities performed in the home such as cooking, baths, showers and the use of the clothes dryer. To maintain an adequate level of humidity it is necessary to use appropriate ventilation (by increasing the flow of the central ventilation systems, using bathroom fans and range hood fans) when using certain rooms or appliances.

  • In a home, does the HRV have to be on at all times, even in the summer?

    It is advisable to adjust the settings of the ventilation system to reflect the season.

    In the fall, winter and spring:

    • During the cold seasons, set the dehumidistat between 35 and 50% of relative humidity. This will automatically set off the system to prevent excess humidity.
    • When you are away from home, set the system to recirculation mode or to off (on the controller).
    • When you are at home, set the system to 20 minutes of air exchange with outdoors – 40 minutes of recirculation or 20 minutes of air exchange with outdoors – 40 minutes off.
    • When there are increased sources of pollutants (large group of persons, presence of smokers, etc.), set the HRV to high air exchange (max.) for specific periods of time.

    In the summer:

    Set the system to off (on the controller) and open doors and windows to ensure minimum natural ventilation.

    In the summer, with an air conditioner:

    • When you are away from home, set the system to recirculation mode or to off (on the controller).
    • When you are at home, set the system to 20 minutes of air exchange with outdoors – 40 minutes of recirculation or 20 minutes of air exchange with outdoors – 40 minutes off.

    At all times:

    Activate the control device for the bathroom when using the toilet, bath or shower.

  • Why change the financial assistance calculation method for heat pumps?

    The objective of this change is efficiency. In fact, owners are being encouraged to install systems that deliver a better heating performance. Manufacturers are being encouraged to keep innovating so that heating output at low temperatures continues to rise.

    With this change, the financial assistance amounts are divided up more equitably between the small systems (e.g. wall-mounted systems) and the large systems (e.g. central systems).

  • Can I register for Chauffez vert if I have already removed my storage tank or fossil fuel heating system?

    For work carried out on or after May 11, 2020

    • Yes, you can register. You have a maximum of 6 weeks from the end date of the work to submit an application for financial assistance. Consult the Steps to follow page for details.

    For work carried out before May 11, 2020

    • No, we must absolutely have received your application for the program before the work began.
  • Can I register if I have a heat pump attached to my fossil fuel system?

    For work carried out on or after May 11, 2020

    Chauffez vert now offers financial assistance for various types of work.

    Chauffez vert provides financial assistance for the “Replacement of a central heating system with fuel oil or propane with a renewable energy system”. The fossil fuel system must be one of the home’s sources of heat before the replacement work begins. Invoices provided must therefore demonstrate this situation.

    Hydro-Québec provides financial assistance for the "Installation or replacement of an eligible heat pump" and does not set any requirements for the type of energy or equipment used for heating prior to the work. For now, you must participate in Chauffez vert to receive this assistance.

    For work carried out before May 11, 2020

    The fossil fuel system must be one of the home’s sources of heat before the replacement work begins. The invoices provided will therefore need to demonstrate this situation.

  • Why is the financial assistance for heat pumps provided by Hydro-Québec in the Chauffez vert program?

    A collaboration was established with Hydro-Québec. Hydro-Québec is committed to the energy transition and has been pursuing this initiative since February 15, 2021, in collaboration with the MERN.

    To simplify the process, the eligibility criteria and registration requirements remain the same. Customer service also remains the same.

  • Will I qualify for financial assistance if I install or replace an ENERGY STAR® certified heat pump?

    Starting on January 1, 2020, heat pump models that are only ENERGY STAR certified will no longer be eligible for financial assistance from all our related programs.

    Consult the list of eligible heat pumps.

  • Starting on January 1, 2021, what changes were made to the eligibility criteria for installing and replacing a heat pump?

    • Single package air-air heat pumps are no longer eligible.
    • Air-air heat pumps must not be installed outside of the plane of insulation (e.g. in the attic space).
    • Mini-split air-air heat pumps “with ducts” are now eligible.
    • The installation of at least one indoor unit per floor is no longer required.
    • The minimum output of 12,000 BTUs/h at +8°C is no longer required. ENERGY STAR® certification is not required for the system; however, the system must be NEEP certified.
  • What is the significance of the heating output in BTUs at -8°C?

    This is the heating output that a heat pump is able to deliver when the outdoor temperature is -8°C. This output is measured for each heat pump model using a standardized test and the test results are published in the AHRI directory.

  • Can I register for Chauffez vert if I used wood to heat my home last winter?

    The fossil fuel system must be one of the home’s sources of heat before replacement work begins. Invoices are required to prove that this is the case.

  • How do I determine the best sizing for my home?

    You should take several variables into consideration, such as:

    • the surface area and volume of the house;
    • the configuration and orientation of the house;
    • the geographical location;
    • the type of construction;
    • the degree of insulation and air tightness; the dimensions, type and orientation of the windows.

    To properly calculate your heating needs, ask a heating profession who is accredited by the Corporation des maîtres mécaniciens en tuyauterie du Québec (CMMTQ). We suggest that you contact more than one professional to check and confirm the answers you receive.

  • Can I register for Chauffez vert and replace my fossil fuel system with a heat pump?

    Yes, you can choose to install a new heat pump to replace your fossil fuel heating system. The heat pump must be powered by electricity (from Hydro-Quebec’s main grid) or a combination of renewable energies. 

    You will have access to financial assistance from the Chauffez vert program for work involving the "Replacement of an oil or propane central heating system with a system powered by a renewable energy"and financial assistance from Hydro-Québec for work involving the "Installation or replacement of an eligible heat pump", if you meet all of the program’s conditions and requirements. For now, you have to participate in the Chauffez vert program to receive assistance from Hydro-Québec.

  • We received an RL-27 slip. Must we enter the amount on our income tax return?

    The Ministry is required to produce a RL-27 slip “Government payments” for recipients who are granted financial assistance under its programs, whether the recipient is an individual, a corporation or a partnership.

    Generally speaking:

    • If you received financial assistance for personal purposes, the amount of the assistance is not taxable and you do not have to take the RL-27 slip into account on your income tax return;
    • If you received financial assistance for business, organization or property operations purposes, the amount of the financial assistance must be deducted from the capital cost of the acquired property to calculate the capital cost allowance.

    Should you require additional information regarding the tax treatment of RL-27 slips, please contact Revenu Québec directly.

  • Can I register for Chauffez vert just to replace my fossil fuel water heater?

    Water heater conversion qualifies for assistance only if the home’s main heating system is also fossil fuel-powered and qualifies for assistance. 

    In this case, the homeowner must remove the heating device, the water heater and the fuel tank in order to be eligible for the program.

    In homes that are already heated by electricity, water heater conversion does not quality for financial assistance.

  • Which buildings are targeted by the regulation?

    The regulation targets new buildings and enlargement work performed on residential buildings, such as single-family and multi-family dwellings, that house only dwelling units and their subsidiary occupancies, have a building area not more than 600 square meters and a building height not more than three storeys.

  • What supporting documents are required with my application?

    The supporting documents that you must submit depend on the work carried out. Consult the Steps to follow section for details.

  • What information must appear on my fuel invoice?

    Your fuel invoice must include the following information:

    • the name of the home owner;
    • the address of the home;
    • the delivery date;
    • the amount of fuel purchased.
  • What information must appear on my electricity invoice?

    Your electricity invoice must include the following information:

    • the name of the home owner;
    • the address of the home;
    • the invoice date;
    • the table of past electricity use.
  • What information must be included on my proof of purchase and installation for the new heating system?

    Your proof of purchase and installation for the new heating system that replaced the fossil fuel system must include the following information:

    • The address of the home concerned by the work
    • The name of the home owner
    • The name of the company
    • The RBQ licence number of the contractor that carried out the work
    • The date on which the work was carried out
    • The description of the work carried out
    • The brand, the model and the output capacity of the electrical system installed
    • The cost of work

    Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

  • What information must be included on the proof of purchase and installation of my new water heater?

    Your proof of purchase and installation of the new water heater must include the following information: 

    • The address of the home concerned by the work
    • The name of the home owner
    • The name of the company
    • The RBQ licence number of the contractor that carried out the work
    • The date on which the work was carried out
    • The description of the work carried out
    • The cost of work

    Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

  • What information must be included on the proof of purchase and installation of my new heat pump?

    Your proof of purchase and installation of your new heat pump must include the following information: 

    • The address of the home concerned by the work
    • The name of the home owner
    • The name of the company
    • The RBQ licence number of the contractor that carried out the work
    • The date on which the work was carried out
    • The description of the work carried out
    • The description of the system that was installed, including:
      • the AHRI certificate number
      • the model number of the unit located outside the home
      • the model number of the unit located inside the home
    • The cost of work

    Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

  • What are the regulatory requirements?

    The regulation increases the energy efficiency requirements of new houses and dwelling units by improving the insulation of the roofs, walls and foundations, by increasing minimum requirements for doors and windows and by requiring the installation of ventilation systems that use heat recovery ventilators (HRVs).

  • What should I do if I do not have a fuel or electricity invoice?

    Whenever invoices are requested for your application, you can attach a document that states the reasons why they are missing. 

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • What should I do if I no longer have my LAST fuel or electricity invoice?

    You should apply with the documents that you have and attach a separate page that explains why your last invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • How do I receive financial assistance for installing a heat pump?

    Financial assistance for installing a heat pump in a new Novoclimat certified home will be automatically added to the amount initially paid in the program. No additional steps are required.

  • What should I do if I have just bought the home and do not have access to the former owner’s invoices?

    You should submit the documents that you have with your application and attach a separate page that explains why the invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • What should I do if I am the owner of a rented dwelling and do not have access to the tenant’s invoices?

    You may submit the documents that you have with your application and attach a separate page that explains the reasons why the invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • Can I sign a contract BEFORE I apply to the Chauffez vert program?

    For work carried out on or after May 11, 2020

    Yes, you may sign a contract since you no longer have to register before beginning the work. You have a maximum of 6 weeks from the end date of the work to submit an application for financial assistance. Consult the Steps to follow page for details.

    For work carried out before May 11, 2020

    We must absolutely have received your application for the program before the work begins. We suggest that you wait for confirmation of your eligibility for the Chauffez vert program before signing a contract.

  • Can I buy my new exclusively electric system BEFORE submitting my Chauffez vert application?

    For work carried out on or after May 11, 2020

    Yes, since you no longer have to register before beginning the work. You have a maximum of 6 weeks from the end date of the work to submit an application for financial assistance. Consult the Steps to follow page for details.

    For work carried out before May 10, 2020

    We must absolutely have received your application for the program before the work begins. We suggest that you wait for confirmation of your eligibility for the Chauffez vert program before buying a new exclusively electric system.

  • How should I choose a contractor to perform the renovation work?

    If you want to hire a contractor to perform your renovation work, you should take a few precautions. The following links may be helpful:

    The contractor you hire must have a licence from the Régie du bâtiment du Québec, and the licence must cover the category and sub-category of work to be carried out in your home.

    You can also check to see if other consumers have made complaints against the contractor you are considering:

  • Can financial assistance from the Chauffez vert program be combined with assistance from other residential programs?

    You cannot get financial assistance from several government or Hydro-Québec programs for a single type of work. However, you may participate in other government or partner programs for different types of work.

  • How much financial assistance is offered for installing a heat pump?

    For Novoclimat certified homes and small multiple-unit buildings, $50 of financial assistance is granted for every thousand BTUs of heating output at -8°C. Consult the list of eligible heat pumps.

  • Could a MERN employee come to my home to check the work that was done?

    Yes. To submit your application for financial assistance, you must consent to a verification of the work concerned by your application at any time, starting from the date on which your application is received and during the twelve months after the financial assistance has been paid.

  • Why must I provide my SIN (or my Quebec enterprise number)?

    The SIN is requested only after confirmation of the financial assistance has been provided to participants. In addition, participants must call our customer service department to have a government-mandated employee enter the number directly in their file.

    For security reasons, you must never e-mail your SIN.

    The Ministry is required to prepare an RL-27 slip (payments from the government) for beneficiaries of financial assistance granted under its programs and needs this information to do so.

    Generally speaking:

    • If you received financial assistance for personal purposes, the amount of the assistance is not taxable and you do not have to take the RL-27 slip into account on your income tax return;
    • If you received financial assistance for business, organization or property operations purposes, the amount of the financial assistance must be deducted from the capital cost of the acquired property to calculate the capital cost allowance.

    Should you require additional information regarding the tax treatment of RL-27 slips, please contact Revenu Québec directly.

  • Can I participate more than once in the Chauffez vert program?

    You can participate many times in the program for different types of work or different homes.

  • If I registered with Chauffez vert before May 11, 2020 for the replacement of my fossil fuel heating system, will I be able to obtain financial assistance for other types of work?

    Yes, provided that the other work was carried out on or after May 11, 2020. However, you will need to fill out a separate application for financial assistance because the steps to follow have changed.

  • My house was finished many weeks ago but I still have not received my Novoclimat Certificate. Is this normal?

    The Novoclimat certificate is issued when all the requirements and procedures of the program have been completed and respected by the Novoclimat-certified builder.

    The builder receives the documents approximately 4 weeks after the project has been certified. The builder is then required to present them to the homeowner.
     
    Do not hesitate to call your builder to discuss this matter.

  • Where can we find the regulatory requirements for buildings in Québec?

    The regulatory requirements aimed at energy efficiency in buildings are contained in the Regulation respecting energy conservation in new buildings (c. E-1.1, r.1) arising from the Act respecting the conservation of energy in buildings (R.S.Q., c. E-1.1, amended by S.Q. 1983, c. 9).

    The regulatory requirements aimed at the other aspects of buildings are contained in the municipal construction regulations and in the Québec Construction Code (CCQ) (B-1.1, r.0.01.01).    

    The Régie du bâtiment du Québec administers laws and regulations in buildings and adopts a construction code that is applicable to Québec. For more information, consult the List of laws, regulations and codes administered by the Régie du bâtiment du Québec.

    Finally, to check the building codes and standards that are in force in your municipality, contact your municipal building inspection department.

  • What should I do if I am the victim of unsolicited phone calls?

    We would like to inform the population of the existence of fraudulent calls regarding energy efficiency and the Rénoclimat program. Some of these calls seem to come from telephone number 418-627-6379, which is the number for the Secteur de la transition énergétique (MERN). 

    The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

    It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of TEQ, MERN or of the Rénoclimat program. If you believe you are a victim of fraudulent solicitation, this is what you can do:

    Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

    You can consult the list of organizations mandated under the Rénoclimat program.

    If you have further questions about our programs, please contact our customer service department.

  • What is the purpose of the Rénoclimat program?

    The Rénoclimat program helps you improve the energy efficiency of your home by providing you with personalized advice and financial assistance to carry out eligible work. 

    Consult the list of eligible work.

  • What are the eligibility criteria for Rénoclimat?

    To find out the eligibility criteria for Rénoclimat, click here

    Don’t forget! You must join the program and have an advisor visit your home BEFORE the renovation work starts.

  • How were these requirements established?

    The new requirements are inspired by the current Novoclimat program for new homes which has been operating since 1999 and has certified more than 17,000 housing units.

    These requirements were also the subject of techno-economic evaluations to determine the levels of feasibility and profitability for the consumer as well as validations from different members of the construction industry collected during advisory committees, meetings and presentations.

  • Why is it necessary to have two energy evaluations?

    Two energy evaluations are necessary to measure the annual energy consumption of your home and verify the improvement after the work has been completed.

    Each evaluation is conducted by a Rénoclimat energy advisor and includes a blower door test.

    • The first energy evaluation serves to determine the ÉnerGuide rating of your home before the work starts. 
    • The second energy evaluation serves to validate the work that was carried out and determine the ÉnerGuide rating of your home once the work is completed. 

    When both results are compared, it will be possible to observe if the ÉnerGuide rating of your home improved or not. It will also determine if you are eligible for financial assistance.

    It is even possible to ask for an additional evaluation for any work that is carried out after the second evaluation.

    Learn more about the energy evaluation process.

  • If the regulatory requirements are inspired by those of Novoclimat program, does this mean that all the new houses built in compliance with the regulation would receive Novoclimat certification?

    No, Novoclimat certification is independent of regulatory requirements.

    We intend to continue improving the energy efficiency in buildings and is currently offering a new and improved version of the Novoclimat program.

  • Is there a time limit to carry out the work?

    Rénoclimat does not set a time limit to undertake your renovations.

    • You don’t have to rush to finish your work and request a post-work evaluation.
    • It is not mandatory to carry out all the work recommended in the report produced by the advisor in order to receive financial assistance.
    • You may participate in the Rénoclimat program a number of times by carrying out work in several steps. Read the explanations on subsequent energy evaluations. The first post-work evaluation of your home is free of charge, regardless of the type of home. Fees will be charged in the event of a subsequent participation.

    The financial assistance granted to eligible participants who began to participate before May 11, 2020 will be evaluated by TEQ when the post-work or subsequent energy evaluation is done.

  • What is the ÉnerGuide rating?

    The EnerGuide rating is the energy efficiency measurement of a home: it lets you know your home’s annual energy consumption. The ÉnerGuide rating is based on the results of the blower door test and on the characteristics of your home as collected by an accredited energy advisor. The rating is produced using energy simulation software.

    To learn more, consult the EnerGuide Rating page.

    Note: The previous EnerGuide rating scale ranged from 0 to 100 and served as an indicator of a home’s energy efficiency. As of October 1, 2019, the EnerGuide rating is expressed in gigajoules-per-year (GJ/year): it represents the home’s annual energy consumption.

  • If the Construction Code requirements are inspired by the Novoclimat program, what will happen to this program?

    The Novoclimat program continues to improve the energy efficiency in buildings. 

    A new and improved version of the Novoclimat program was released on January 31, 2018.

    And it is estimated that a new Novoclimat home enables its occupants to save 20% on energy costs in relation to a house that complies with the Québec Construction Code.   

  • Why can’t the work start before the first evaluation?

    It is important for the Rénoclimat energy advisor to be able to evaluate and measure the exact energy performance of your home before the work starts.

    The purpose of the blower door test, which is performed during evaluations, is to determine the airtightness of your home by measuring the rate of air flowing through a ventilator installed for this purpose. If you have already started the renovation work, the test will be falsified because it may not reflect the regular airtightness of your home. That is why it is important to wait for the Rénoclimat energy advisor to visit your home before starting any work. Otherwise, we will not grant you financial assistance for your energy-based renovations.

  • Does door and window replacement qualify for Rénoclimat program assistance?

    Yes, door and window replacement work qualifies for Rénoclimat program assistance.

    As of March 31, 2018, financial assistance is granted to eligible participants who replace their doors and windows with ENERGY STAR® certified models.

    Please see the Replacement of doors and windows section for further details.

  • I replaced my doors and windows last year. Can I still receive financial assistance from the Rénoclimat program?

    You may qualify for Rénoclimat financial assistance if you replaced your doors and windows after the energy evaluation of your home and have not yet requested your post-work evaluation.

  • Can we combine the financial assistance from the Chauffez vert and the Rénoclimat programs?

    You can combine the financial assistance offered by the two programs, but for different projects. For example, you may obtain financial assistance from Chauffez vert for a low temperature heat pump and financial assistance from Rénoclimat for energy efficiency improvement work. However, you may not apply for financial assistance twice for the same project or work, such as installing a heat pump, by registering for both programs. This also applies to the temporary additional financial assistance.

  • Are the additional amounts of assistance offered by the Rénoclimat program retroactive?

    If you have already registered for the Rénoclimat program and have done work that is eligible for the additional financial assistance, you will need to have requested or obtained a post-work energy evaluation between May 11, 2020 and December 31, 2020.

    Make sure that your work is eligible for the additional assistance by verifying the eligibility requirements.

  • I installed a heat pump a few months ago. Can I receive financial assistance if I register now?

    No. To receive financial assistance from the Rénoclimat program, you must have received the energy evaluation for your home before carrying out the work.

    However, if your appliance meets the program's criteria and was installed on or after May 11, 2020, you may be eligible for the Chauffez vert program.

    You may still participate in the Rénoclimat program for other energy efficiency work in your home.

  • Does the work have to be performed by a contractor in order to be eligible to participate in the Rénoclimat program?

    The Rénoclimat program does not require the work to be carried out by a contractor. However, some work is regulated by code and must be given to a qualified professional, such as plumbing and electricity work.

    If you would like to hire a contractor for your renovations, please consult some of our tips in the section devoted to General Questions (How to choose a contractor to carry out renovations?)

  • How long does it take to receive the Rénoclimat financial assistance cheque?

    It generally takes 10 to 12 weeks after the second energy evaluation to receive the financial assistance granted under the Rénoclimat program.

    This may take longer if additional verifications, a quality control or analysis of the components of the mechanical systems installed in the home are required.

    To learn more...

  • How are the financial assistance amounts calculated?

    Financial assistance amounts vary based on the type of work that is carried out. For more information, click here.

  • Who are the Rénoclimat energy advisors in my region?

    In each region of the province of Québec, organizations are mandated by Québec Government to offer energy evaluation services under the Rénoclimat program.

    Only the advisors belonging to the organizations included in the list released on this website are duly authorized to conduct energy evaluations.

  • Who is authorized to contact me regarding the Rénoclimat program?

    When we receive your application to participate in the Rénoclimat program, we assign your application to one of the duly mandated organization in your region and provide them with your contact information. This organization is the only organization that is authorized to contact you to make an appointment for the energy evaluation of your home.

    When the energy advisor shows up at your home, he/she will use a Rénoclimat identification card with photo to confirm their identity.

    When in doubt, you can check if your advisor is in fact authorized by consulting the current list.

  • Can I contact the organization in my region directly?

    Yes. You can contact your region’s organization directly with questions about the program or how to improve energy efficiency in your home, or if you wish to make an appointment for an energy evaluation or follow up on your file once you have registered.

    If you have questions about your application for financial assistance, please contact our customer service directly.

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