General questions

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  • I would like to renovate my home; does the Government offer this type of program?

    Yes, it is called the Rénoclimat energy-saving renovation program for homes.

    This program offers you many advantages, such as an energy efficiency evaluation, as well as advice and recommendations concerning the work to carry out to improve the energy performance of your house.
     
    What is more, you can benefit from financial assistance that can help you cover the additional cost of the work serving to reduce your energy consumption!
     
    Before you consider renovating your home, please consult the Rénoclimat section or call us toll free at: 1-866-266-0008.

  • What should I do if I am the victim of unsolicited phone calls or of a fraudulent door-to-door campaign?

    The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

    It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of, Transition énergétique Québec, the Ministère de l'Énergies et des Ressources naturelles or of the Rénoclimat, Éconologis or Chauffez vert programs. If you believe you are a victim of fraudulent solicitation, this is what you can do:

    • File a complaint with the Office de la protection du consommateur
    • Call your local police department.
    • Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
    • Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.

    Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

    If you have further questions about our programs, please contact our customer service department.

    You can consult :

  • How to choose a contractor to carry out renovations?

    If you want a contractor to carry out your renovations, a few precautions are in order. The following websites may be useful: 

    The contractor that you hire must possess a licence from the Régie du bâtiment du Québec. The licence must include the category and sub-category corresponding to the work that he plans to do.

    You can also determine whether the contractor has been subject to complaints from consumers: 

  • We received an RL-27 slip. Must we enter the amount on our income tax return?

    The Ministry is required to produce a RL-27 slip “Government payments” for recipients who are granted financial assistance under its programs, whether the recipient is an individual, a corporation or a partnership.

    Generally speaking:

    • If you received financial assistance for personal purposes, the amount of the assistance is not taxable and you do not have to take the RL-27 slip into account on your income tax return;
    • If you received financial assistance for business, organization or property operations purposes, the amount of the financial assistance must be deducted from the capital cost of the acquired property to calculate the capital cost allowance.

    Should you require additional information regarding the tax treatment of RL-27 slips, please contact Revenu Québec directly.

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