Novoclimat - FAQ

The Novoclimat certificate is issued when all the requirements and procedures of the program have been completed and respected by the Novoclimat-certified builder.

The builder receives the documents approximately 4 weeks after the project has been certified. The builder is then required to present them to the homeowner.
 
Do not hesitate to call your builder to discuss this matter.

The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of, Transition énergétique Québec, the Ministère de l'Énergies et des Ressources naturelles or of the Novoclimat program. If you believe you are a victim of fraudulent solicitation, this is what you can do:

• File a complaint with the Office de la protection du consommateur. 
• Call your local police department.
• Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
• Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.

Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

If you have further questions about our programs, please contact our customer service department.