January 17, 2022 — Because of the situation caused by COVID-19, measures are being put in place to contribute to the requested efforts.
To limit activities in the field, here are the latest actions and recommendations for the Rénoclimat program and the Econologis program.
REMINDER - We do not not carry out telephone solicitation or door-to-door campaigns with regard to government energy efficiency programs. Please be vigilant if someone contacts you to promote such products or services.
Have you consulted our FAQ section? You might find the answer you are looking for there.
| Customer service | 1-866-266-0008 Monday, Tuesday, Thursday and Friday: 8:30 a.m. to 8:00 p.m. |
|---|---|
Contact person at the | 1-877-727-6655 then his or her extension number* |
* As of March 15, 2021, all MERN extension numbers start with 70. For example, if your contact’s extension number is 8900, you must now dial 708900.
| Roulez vert Program |  roulez.electrique@mern.gouv.qc.ca |
|---|---|
| Residential programs | renseignements.te@mern.gouv.qc.ca |
| Transportation, business and innovation programs | transitionenergetique@mern.gouv.qc.ca |
| General information | renseignements.te@mern.gouv.qc.ca |
Due to the current pandemic, visitors are not allowed in our offices.
For media inquiries, contact the Direction des communications du ministère de l'Énergie et des Ressources naturelles.
In order to keep improving the quality of our programs and services, we pay close attention to the feedback we receive.
For any comments, or if the services you have received do not meet your expectations, contact our program teams first using the comment form provided here. Comments are promptly forwarded to the appropriate teams and processed diligently in an attempt to resolve any raised issue. Please note that receiving a response may take longer during busy periods.
Under the Act respecting Access to documents held by public bodies and the Protection of person information, every person can submit a request for access to documents held by a public body or to their personal information held by this body.
Consult the page Submitting a Request for Access to Information on the MERN Web site to find out the procedure to follow and the contact information of the person in charge of access requests.
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