About

Contact us

REMINDER - TEQ does not carry out telephone solicitation or door-to-door campaigns with regard to its energy efficiency programs. Please be vigilant if someone contacts you to promote such products or services.

Transition énergétique Québec is improving its programs in all sectors to help citizens and businesses resume their projects. Learn about the extraordinary improvements!

Have you consulted our FAQ section? You might find the answer you're looking for.

For more information about our programs or a follow-up

The current average waiting time to speak to one of our agents is 5 minutes. You can also reach us by email or leave a voicemail message. We normally respond to all emails within 4 to 5 days and to all voicemail messages within 24 to 48 hours.

Telephone

Customer service	1-866-266-0008
Contact person at TEQ	1-877-727-6655, then his or her extension number

Email

Roulez vert Program	roulez.electrique@teq.gouv.qc.ca
Residential programs	renseignements@teq.gouv.qc.ca
Transportation, business and innovation programs	transitionenergetique@teq.gouv.qc.ca
General information	renseignements@teq.gouv.qc.ca

Contact information for the TEQ head office

Québec City Office
Telephone: 1-877-727-6655 or 418-627-6379
Fax: 418 643-5828

Mailing address
Transition énergétique Québec
1300, rue du Blizzard, bureau 200
Québec (Québec)
G2K 0G9

Map

How to submit a comment

Given its interest in continually improving its programs and services, Transition énergétique Québec pays close attention to comments received.

If you are not satisfied with the quality of service you have received, please feel free to let us know by using the following form:

Comment Form

How to file a complaint

A complaint is the verbal or written comment of a citizen who feels he or she has been harmed or has suffered a loss or disadvantage following an event, situation, action or omission in connection to the products or services of our organization.

If you find yourself in such a situation, contact us at the Complaint Management Office.

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How to submit an access request

Under the Act respecting Access to documents held by public bodies and the Protection of person information, every person can submit a request for access to documents held by a public body or to their personal information held by this body.

Consult the Access to information section to find out the procedure to follow and the contact information of the person in charge of access requests.