Have you consulted our FAQ section? You might find the answer you're looking for.
Have you consulted our FAQ section? You might find the answer you're looking for.
Whether you are an individual, a company, an organization or an institution, if you have any questions or comments about our energy efficiency and innovation programs, contact our information service.
TEQ does not carry out telephone solicitation or door-to-door campaigns with regard to its energy efficiency programs. Please be vigilant if someone contacts you to promote such products or services.
| Phone | 1-866-266-0008 Monday, Tuesday, Thursday, Friday, 8:30 am to 4:30 pmWednesday, 10 am to 4:30 pm |
|---|---|
 renseignements@teq.gouv.qc.ca |
If you have questions about the Rénoclimat Program* or how to improve energy efficiency in your home, please contact the authorized organization in your region.
*unless you are a registered Program participant and are asking for information on the payment of your financial assistance.
If you know the name of your contact person, you can contact him or her at the following number:
| Phone | 1 877 727-6655, then dial their extension or 418 627-6379, then dial their extension |
|---|---|
| Fax | 418 643-5828 |
| transitionenergetique@teq.gouv.qc.ca | |
| Postal Address(since November 5, 2018) | Transition énergétique Québec |
| Map |  |
Given its interest in continually improving its programs and services, Transition énergétique Québec pays close attention to comments received.
If you are not satisfied with the quality of service you have received, please feel free to let us know by writing to us at: transitionenergetique@teq.gouv.qc.ca
A complaint is the verbal or written comment of a citizen who feels he or she has been harmed or has suffered a loss or disadvantage following an event, situation, action or omission in connection to the products or services of our organization.
If you find yourself in such a situation, contact us at the Complaint Management Office.
Under the Act respecting Access to documents held by public bodies and the Protection of person information, every person can submit a request for access to documents held by a public body or to their personal information held by this body.
Consult the Access to information section to find out the procedure to follow and the contact information of the person in charge of access requests.
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