In order to keep improving our programs and services, our teams highly value comments, suggestions and complaints from citizens.
Therefore, if you are not satisfied with the quality of the services you have received, we recommend that you follow these steps:
It is important that you contact our program teams first to try and find a solution to any problem. Most issues can be resolved through this initial contact.
Thus, we invite you to provide us with your comments or dissatisfaction regarding the quality of the services by writing to us.
If you are not satisfied after completing this first step, you may file a complaint with the management of the Bureau de la transition climatique et énergétique. Please use the following form.
Please note that a 20-business-day time period applies for handling complaints.
If, despite the intervention of the management, you still feel aggrieved by our decision or omission, you may submit a complaint, for second instance, to the Secrétariat général of the Ministère de l'Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs (MELCCFP).
Please note that a 20-business-day time period also applies to the processing of these complaints.
To file a contract management complaint, please follow this procedure instead:
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