Complaint Form

A complaint is the verbal or written comment of a citizen who feels he or she has been harmed or has suffered a loss or disadvantage following an event, situation, action or omission in connection to the products or services of our organization.

If you find yourself in such a situation, contact us by using the following form. You can also refer to the Complaint Management page.

Important notice

We want to inform our clients that due to a computer problem, the complaints sent through our complaint form between January 19 and February 7, 2021, have not been received nor processed by our team. We apologize for the inconvenience.

With the situation now resolved, clients who wish to do so can fill out the complaint form below again.

If you have any questions, you can call our customer service at 1-866-266-0008 or send an email to


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