Chauffez vert - FAQ

Yes, you can register.

For work that has started on or after June 15, 2022, you have a maximum of 12 months from the start date of eligible work to submit an application for financial assistance.

For work performed from May 11, 2020, to June 14, 2022, you have a maximum of 6 months from the start date of eligible work to submit an application for financial assistance.

The fossil fuel system must be one of the home’s sources of heat before replacement work begins. Invoices are required to prove that this is the case.

Financial assistance is offered by the Chauffez vert program for work involving the “Replacement of an oil or propane central heating system with a system powered by a renewable energy". The fossil fuel system must be one of the home’s sources of heat before replacement work begins. Invoices are required to prove that this is the case.

Hydro-Québec provides financial assistance for the installation or replacement of an eligible heat pump and does not set any requirements for the type of energy or equipment used for heating prior to the work.

Financial assistance from Hydro-Québec may be combined with the one offered by the Chauffez vert program for the replacement of an oil or propane central heating system.

Yes, you can choose to install a new heat pump to replace your fossil fuel heating system. The heat pump must be powered by electricity (from Hydro-Quebec’s main grid) or a combination of renewable energies. 

• Financial assistance is offered by the Chauffez vert program for work involving the “Replacement of an oil or propane central heating system with a system powered by a renewable energy”.
• For the installation or replacement of an eligible heat pump, financial assistance is offered by Hydro-Québec. For this program, visit Hydro-Québec website.

Water heater conversion qualifies for assistance only if the home’s main heating system is also fossil fuel-powered and qualifies for assistance. 

In this case, the homeowner must remove the heating device, the water heater and the fuel tank in order to be eligible for the program.

In homes that are already heated by electricity, water heater conversion does not quality for financial assistance.

The supporting documents that you must submit depend on the work carried out. Consult the Steps to follow section for details.

Your fuel invoice must include the following information:

• the name of the home owner;
• the address of the home;
• the delivery date;
• the amount of fuel purchased.

Your electricity invoice must include the following information:

• the name of the home owner;
• the address of the home;
• the invoice date;
• the table of past electricity use.

Your proof of purchase and installation for the new heating system that replaced the fossil fuel system must include the following information:

• The address of the home concerned by the work
• The name of the home owner
• The name of the company
• The RBQ licence number of the contractor that carried out the work
• The date on which the work was carried out
• The description of the work carried out
• The brand, the model and the output capacity of the electrical system installed
• The cost of work

Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

Your proof of purchase and installation of the new water heater must include the following information: 

• The address of the home concerned by the work
• The name of the home owner
• The name of the company
• The RBQ licence number of the contractor that carried out the work
• The date on which the work was carried out
• The description of the work carried out
• The cost of work

Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

Whenever invoices are requested for your application, you can attach a document that states the reasons why they are missing. 

The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

You should apply with the documents that you have and attach a separate page that explains why your last invoice(s) are missing.

The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

You should submit the documents that you have with your application and attach a separate page that explains why the invoice(s) are missing.

The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

You may submit the documents that you have with your application and attach a separate page that explains the reasons why the invoice(s) are missing.

The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

Yes. To apply for financial assistance under the Chauffez vert program, you have the following time limits:

• For work that has started on or after June 15, 2022: 12 months from the start date of eligible work.
• For work performed from May 11, 2020, to June 14, 2022: 6 months from the start date of eligible work.

Consult the Steps to follow page for details.

If you want to hire a contractor to perform your renovation work, you should take a few precautions. The following links may be helpful:

• Before purchasing heating or air conditioning systems… on the Office de la protection du consommateur website.
• Before hiring a renovation contractor, website of the Office de la protection du consommateur
• Licence holders' repertory, website of the Régie du bâtiment du Québec (RBQ)

The contractor you hire must have a licence from the Régie du bâtiment du Québec, and the licence must cover the category and sub-category of work to be carried out in your home.

• Electrical contractors must hold licences that cover sub-category 16, issued by the Corporation des maîtres électriciens du Québec (CMEQ).
• Specialist plumbing and heating contractors must hold licences issued by the Corporation des maîtres mécaniciens en tuyauterie du Québec (CMMTQ).
  • For heating system conversions: 15.1 or 15.4
  • For wall mounted heat pumps: 15.1 or 15.7 or 15.8 AND 15.9 or 15.10
  • For central heat pumps: 15.1 AND 15.9 or 15.10

You can also check to see if other consumers have made complaints against the contractor you are considering:

• Get information about a merchant, website of the Office de la protection du consommateur

Yes. To submit your application for financial assistance, you must consent to a verification of the work concerned by your application at any time, starting from the date on which your application is received and during the twelve months after the financial assistance has been paid.

The SIN is requested only after confirmation of the financial assistance has been provided to participants. In addition, participants must call our customer service department to have a government-mandated employee enter the number directly in their file.

For security reasons, you must never e-mail your SIN.

The Ministry is required to prepare an RL-27 slip (payments from the government) for beneficiaries of financial assistance granted under its programs and needs this information to do so.

Generally speaking:

• If you received financial assistance for personal purposes, the amount of the assistance is not taxable and you do not have to take the RL-27 slip into account on your income tax return;
• If you received financial assistance for business, organization or property operations purposes, the amount of the financial assistance must be deducted from the capital cost of the acquired property to calculate the capital cost allowance.

Should you require additional information regarding the tax treatment of RL-27 slips, please contact Revenu Québec directly.

You can participate many times in the program for different types of work or different homes.

We would like to inform the population of the existence of fraudulent calls regarding energy efficiency and the Chauffez vert program. Some of these calls seem to come from telephone number 418-627-6379, which is the number for the Bureau de la transition climatique et énergétique du ministère de l'Environnement, de la Lutte contre les changements climatiques, de la Faune et des Parcs (MELCCFP). 

The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of Transition énergétique Québec, Québec Government or of the Rénoclimat or Chauffez vert programs. If you believe you are a victim of fraudulent solicitation, this is what you can do:

• File a complaint with the Office de la protection du consommateur.
• Call your local police department.
• Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
• Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.

Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

You can consult the list of organizations mandated by us under the Rénoclimat program.

If you have further questions about our programs, please contact our customer service department.