Chauffez vert - FAQ

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  • I submitted my Chauffez vert financial assistance application for a heat pump before June 2, 2021; am I still eligible?

    Yes, all applications for financial assistance, for the installation or replacement of a heat pump, submitted through the Chauffez vert program form before June 2, 2021, will be reviewed and processed as required. Your application will be monitored directly by Hydro-Québec.

    You do not have to submit a second application to Hydro-Québec for financial assistance.

  • Can I combine the financial assistance from various programs for the installation or replacement of a heat pump?

    No, you cannot apply twice for financial assistance for the same measure, for example the installation of a heat pump, by enrolling in several programs such as Chauffez vert, Rénoclimat, Novoclimat and financial assistance from Hydro-Québec.

    However, you can combine financial assistance for different types of work.

    For example, you can receive financial assistance from Chauffez vert for the conversion of a heating system and financial assistance from Rénoclimat for insulation work.

  • Can I register for Chauffez vert if I have already removed my storage tank or fossil fuel heating system?

    Yes, you can register. You have a maximum of 6 months from the end date of the work to submit an application for financial assistance.

    Consult the Steps to follow page for details.

  • Can I register for Chauffez vert if I used wood to heat my home last winter?

    The fossil fuel system must be one of the home’s sources of heat before replacement work begins. Invoices are required to prove that this is the case.

  • Can I register for Chauffez vert and replace my fossil fuel system with a heat pump?

    Yes, you can choose to install a new heat pump to replace your fossil fuel heating system. The heat pump must be powered by electricity (from Hydro-Quebec’s main grid) or a combination of renewable energies. 

    • Financial assistance is offered by the Chauffez vert program for work involving the “Replacement of an oil or propane central heating system with a system powered by a renewable energy”.
    • For the installation or replacement of an eligible heat pump, financial assistance is offered by Hydro-Québec. For this program, visit Hydro-Québec website.
  • Can I register for Chauffez vert just to replace my fossil fuel water heater?

    Water heater conversion qualifies for assistance only if the home’s main heating system is also fossil fuel-powered and qualifies for assistance. 

    In this case, the homeowner must remove the heating device, the water heater and the fuel tank in order to be eligible for the program.

    In homes that are already heated by electricity, water heater conversion does not quality for financial assistance.

  • What supporting documents are required with my application?

    The supporting documents that you must submit depend on the work carried out. Consult the Steps to follow section for details.

  • What information must appear on my fuel invoice?

    Your fuel invoice must include the following information:

    • the name of the home owner;
    • the address of the home;
    • the delivery date;
    • the amount of fuel purchased.
  • What information must appear on my electricity invoice?

    Your electricity invoice must include the following information:

    • the name of the home owner;
    • the address of the home;
    • the invoice date;
    • the table of past electricity use.
  • What information must be included on my proof of purchase and installation for the new heating system?

    Your proof of purchase and installation for the new heating system that replaced the fossil fuel system must include the following information:

    • The address of the home concerned by the work
    • The name of the home owner
    • The name of the company
    • The RBQ licence number of the contractor that carried out the work
    • The date on which the work was carried out
    • The description of the work carried out
    • The brand, the model and the output capacity of the electrical system installed
    • The cost of work

    Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

  • What information must be included on the proof of purchase and installation of my new water heater?

    Your proof of purchase and installation of the new water heater must include the following information: 

    • The address of the home concerned by the work
    • The name of the home owner
    • The name of the company
    • The RBQ licence number of the contractor that carried out the work
    • The date on which the work was carried out
    • The description of the work carried out
    • The cost of work

    Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

  • What should I do if I do not have a fuel or electricity invoice?

    Whenever invoices are requested for your application, you can attach a document that states the reasons why they are missing. 

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • What should I do if I no longer have my LAST fuel or electricity invoice?

    You should apply with the documents that you have and attach a separate page that explains why your last invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • What should I do if I have just bought the home and do not have access to the former owner’s invoices?

    You should submit the documents that you have with your application and attach a separate page that explains why the invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • What should I do if I am the owner of a rented dwelling and do not have access to the tenant’s invoices?

    You may submit the documents that you have with your application and attach a separate page that explains the reasons why the invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • Can I sign a contract BEFORE I apply to the Chauffez vert program?

    Yes. You have a maximum of 6 months from the end date of the work to submit an application for financial assistance. Consult the Steps to follow page for details.

  • How should I choose a contractor to perform the renovation work?

    If you want to hire a contractor to perform your renovation work, you should take a few precautions. The following links may be helpful:

    The contractor you hire must have a licence from the Régie du bâtiment du Québec, and the licence must cover the category and sub-category of work to be carried out in your home.

    You can also check to see if other consumers have made complaints against the contractor you are considering:

  • Could a MERN employee come to my home to check the work that was done?

    Yes. To submit your application for financial assistance, you must consent to a verification of the work concerned by your application at any time, starting from the date on which your application is received and during the twelve months after the financial assistance has been paid.

  • Why must I provide my SIN (or my Quebec enterprise number)?

    The SIN is requested only after confirmation of the financial assistance has been provided to participants. In addition, participants must call our customer service department to have a government-mandated employee enter the number directly in their file.

    For security reasons, you must never e-mail your SIN.

    The Ministry is required to prepare an RL-27 slip (payments from the government) for beneficiaries of financial assistance granted under its programs and needs this information to do so.

    Generally speaking:

    • If you received financial assistance for personal purposes, the amount of the assistance is not taxable and you do not have to take the RL-27 slip into account on your income tax return;
    • If you received financial assistance for business, organization or property operations purposes, the amount of the financial assistance must be deducted from the capital cost of the acquired property to calculate the capital cost allowance.

    Should you require additional information regarding the tax treatment of RL-27 slips, please contact Revenu Québec directly.

  • Can I participate more than once in the Chauffez vert program?

    You can participate many times in the program for different types of work or different homes.

  • What should I do if I am the victim of unsolicited phone calls?

    We would like to inform the population of the existence of fraudulent calls regarding energy efficiency and the Chauffez vert program. Some of these calls seem to come from telephone number 418-627-6379, which is the number for the Secteur de la transition énergétique, Ministère de l'Énergie et des Ressources naturelles (MERN). 

    The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

    It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of Transition énergétique Québec, MERN or of the Rénoclimat or Chauffez vert programs. If you believe you are a victim of fraudulent solicitation, this is what you can do:

    • File a complaint with the Office de la protection du consommateur.
    • Call your local police department.
    • Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
    • Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.

    Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

    You can consult the list of organizations mandated by us under the Rénoclimat program.

    If you have further questions about our programs, please contact our customer service department.

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