Chauffez vert - FAQ

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  • What should I do if I am the victim of unsolicited phone calls?

    We would like to inform the population of the existence of fraudulent calls regarding energy efficiency and the Chauffez vert program. Some of these calls seem to come from telephone number 418-627-6379, which is the number for the Secteur de la transition énergétique, Ministère de l'Énergie et des Ressources naturelles (MERN). 

    The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

    It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of Transition énergétique Québec, MERN or of the Rénoclimat or Chauffez vert programs. If you believe you are a victim of fraudulent solicitation, this is what you can do:

    • File a complaint with the Office de la protection du consommateur.
    • Call your local police department.
    • Register your telephone number on the National Do Not Call List by dialing 1 866 580-DNCL (3625) or by visiting lnnte-dncl.gc.ca. In doing so, you should not receive calls from telemarketers any longer.
    • Contact the Canadian Anti-Fraud Centre at 1 888 495-8501 or visit the antifraudcentre.ca.

    Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

    You can consult the list of organizations mandated by us under the Rénoclimat program.

    If you have further questions about our programs, please contact our customer service department.

  • Can I participate in the Chauffez vert program for a new home?

    Yes. New home owners may receive financial assistance for installing a heat pump from Hydro-Québec by registering for the Chauffez vert program, or from the Novoclimat program if the home has received this certification.

  • Can I register for Chauffez vert if I have already removed my storage tank or fossil fuel heating system?

    For work carried out on or after May 11, 2020

    • Yes, you can register. You have a maximum of 6 weeks from the end date of the work to submit an application for financial assistance. Consult the Steps to follow page for details.

    For work carried out before May 11, 2020

    • No, we must absolutely have received your application for the program before the work began.
  • Can I register if I have a heat pump attached to my fossil fuel system?

    For work carried out on or after May 11, 2020

    Chauffez vert now offers financial assistance for various types of work.

    Chauffez vert provides financial assistance for the “Replacement of a central heating system with fuel oil or propane with a renewable energy system”. The fossil fuel system must be one of the home’s sources of heat before the replacement work begins. Invoices provided must therefore demonstrate this situation.

    Hydro-Québec provides financial assistance for the "Installation or replacement of an eligible heat pump" and does not set any requirements for the type of energy or equipment used for heating prior to the work. For now, you must participate in Chauffez vert to receive this assistance.

    For work carried out before May 11, 2020

    The fossil fuel system must be one of the home’s sources of heat before the replacement work begins. The invoices provided will therefore need to demonstrate this situation.

  • Can I register for Chauffez vert if I used wood to heat my home last winter?

    The fossil fuel system must be one of the home’s sources of heat before replacement work begins. Invoices are required to prove that this is the case.

  • Can I register for Chauffez vert and replace my fossil fuel system with a heat pump?

    Yes, you can choose to install a new heat pump to replace your fossil fuel heating system. The heat pump must be powered by electricity (from Hydro-Quebec’s main grid) or a combination of renewable energies. 

    You will have access to financial assistance from the Chauffez vert program for work involving the "Replacement of an oil or propane central heating system with a system powered by a renewable energy"and financial assistance from Hydro-Québec for work involving the "Installation or replacement of an eligible heat pump", if you meet all of the program’s conditions and requirements. For now, you have to participate in the Chauffez vert program to receive assistance from Hydro-Québec.

  • Can I register for Chauffez vert just to replace my fossil fuel water heater?

    Water heater conversion qualifies for assistance only if the home’s main heating system is also fossil fuel-powered and qualifies for assistance. 

    In this case, the homeowner must remove the heating device, the water heater and the fuel tank in order to be eligible for the program.

    In homes that are already heated by electricity, water heater conversion does not quality for financial assistance.

  • What supporting documents are required with my application?

    The supporting documents that you must submit depend on the work carried out. Consult the Steps to follow section for details.

  • What information must appear on my fuel invoice?

    Your fuel invoice must include the following information:

    • the name of the home owner;
    • the address of the home;
    • the delivery date;
    • the amount of fuel purchased.
  • What information must appear on my electricity invoice?

    Your electricity invoice must include the following information:

    • the name of the home owner;
    • the address of the home;
    • the invoice date;
    • the table of past electricity use.
  • What information must be included on my proof of purchase and installation for the new heating system?

    Your proof of purchase and installation for the new heating system that replaced the fossil fuel system must include the following information:

    • The address of the home concerned by the work
    • The name of the home owner
    • The name of the company
    • The RBQ licence number of the contractor that carried out the work
    • The date on which the work was carried out
    • The description of the work carried out
    • The brand, the model and the output capacity of the electrical system installed
    • The cost of work

    Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

  • What information must be included on the proof of purchase and installation of my new water heater?

    Your proof of purchase and installation of the new water heater must include the following information: 

    • The address of the home concerned by the work
    • The name of the home owner
    • The name of the company
    • The RBQ licence number of the contractor that carried out the work
    • The date on which the work was carried out
    • The description of the work carried out
    • The cost of work

    Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

  • What information must be included on the proof of purchase and installation of my new heat pump?

    Your proof of purchase and installation of your new heat pump must include the following information: 

    • The address of the home concerned by the work
    • The name of the home owner
    • The name of the company
    • The RBQ licence number of the contractor that carried out the work
    • The date on which the work was carried out
    • The description of the work carried out
    • The description of the system that was installed, including:
      • the AHRI certificate number
      • the model number of the unit located outside the home
      • the model number of the unit located inside the home
    • The cost of work

    Contracts or bids are not documents that are accepted for the purposes of reviewing a financial assistance application.

  • What should I do if I do not have a fuel or electricity invoice?

    Whenever invoices are requested for your application, you can attach a document that states the reasons why they are missing. 

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • What should I do if I no longer have my LAST fuel or electricity invoice?

    You should apply with the documents that you have and attach a separate page that explains why your last invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • What should I do if I have just bought the home and do not have access to the former owner’s invoices?

    You should submit the documents that you have with your application and attach a separate page that explains why the invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • What should I do if I am the owner of a rented dwelling and do not have access to the tenant’s invoices?

    You may submit the documents that you have with your application and attach a separate page that explains the reasons why the invoice(s) are missing.

    The Chauffez vert team will examine your application and will request additional supporting documents where necessary.

  • Can I sign a contract BEFORE I apply to the Chauffez vert program?

    For work carried out on or after May 11, 2020

    Yes, you may sign a contract since you no longer have to register before beginning the work. You have a maximum of 6 weeks from the end date of the work to submit an application for financial assistance. Consult the Steps to follow page for details.

    For work carried out before May 11, 2020

    We must absolutely have received your application for the program before the work begins. We suggest that you wait for confirmation of your eligibility for the Chauffez vert program before signing a contract.

  • Can I buy my new exclusively electric system BEFORE submitting my Chauffez vert application?

    For work carried out on or after May 11, 2020

    Yes, since you no longer have to register before beginning the work. You have a maximum of 6 weeks from the end date of the work to submit an application for financial assistance. Consult the Steps to follow page for details.

    For work carried out before May 10, 2020

    We must absolutely have received your application for the program before the work begins. We suggest that you wait for confirmation of your eligibility for the Chauffez vert program before buying a new exclusively electric system.

  • How should I choose a contractor to perform the renovation work?

    If you want to hire a contractor to perform your renovation work, you should take a few precautions. The following links may be helpful:

    The contractor you hire must have a licence from the Régie du bâtiment du Québec, and the licence must cover the category and sub-category of work to be carried out in your home.

    You can also check to see if other consumers have made complaints against the contractor you are considering:

  • Can financial assistance from the Chauffez vert program be combined with assistance from other residential programs?

    You cannot get financial assistance from several government or Hydro-Québec programs for a single type of work. However, you may participate in other government or partner programs for different types of work.

  • Could a MERN employee come to my home to check the work that was done?

    Yes. To submit your application for financial assistance, you must consent to a verification of the work concerned by your application at any time, starting from the date on which your application is received and during the twelve months after the financial assistance has been paid.

  • Why must I provide my SIN (or my Quebec enterprise number)?

    The SIN is requested only after confirmation of the financial assistance has been provided to participants. In addition, participants must call our customer service department to have a government-mandated employee enter the number directly in their file.

    For security reasons, you must never e-mail your SIN.

    The Ministry is required to prepare an RL-27 slip (payments from the government) for beneficiaries of financial assistance granted under its programs and needs this information to do so.

    Generally speaking:

    • If you received financial assistance for personal purposes, the amount of the assistance is not taxable and you do not have to take the RL-27 slip into account on your income tax return;
    • If you received financial assistance for business, organization or property operations purposes, the amount of the financial assistance must be deducted from the capital cost of the acquired property to calculate the capital cost allowance.

    Should you require additional information regarding the tax treatment of RL-27 slips, please contact Revenu Québec directly.

  • Can I participate more than once in the Chauffez vert program?

    You can participate many times in the program for different types of work or different homes.

  • If I registered with Chauffez vert before May 11, 2020 for the replacement of my fossil fuel heating system, will I be able to obtain financial assistance for other types of work?

    Yes, provided that the other work was carried out on or after May 11, 2020. However, you will need to fill out a separate application for financial assistance because the steps to follow have changed.

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