Rénoclimat - Frequently asked questions

Since February 19, 2024, the federal government is no longer accepting new applications for the Canada Greener Homes Grant.

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  • What should I do if I am the victim of unsolicited phone calls?

    We would like to inform the population of the existence of fraudulent calls regarding energy efficiency and the Rénoclimat program. Some of these calls seem to come from telephone number 418-627-6379, which is the number for the Bureau de la transition climatique et énergétique (MELCCFP). 

    The Government of Québec would like to remind you that it does not use telephone solicitation or door-to-door campaigns to promote its energy efficiency programs.

    It would like you to remain vigilant should you be contacted by someone trying to offer you services or products in this field on behalf of TEQ, MERN, MELCCFP, Gouvernement du Québec or of the Rénoclimat program. If you believe you are a victim of fraudulent solicitation, this is what you can do:

    Telephone scams are a method used quite commonly by ill-intentioned people. Their objective can be to sell products under pressure to other persons or to lead them to reveal personal information. These scammers voluntarily assume the identity of persons who work for renowned companies in order to obtain information from people who believe they are dealing with real employees.

    You can consult the list of organizations mandated under the Rénoclimat program.

    If you have further questions about our programs, please contact our customer service department.

  • What is the purpose of the Rénoclimat program?

    The Rénoclimat program helps you improve the energy efficiency of your home by providing you with personalized advice and financial assistance to carry out eligible work. 

    Consult the list of eligible work.

  • What are the eligibility criteria for Rénoclimat?

    To find out the eligibility criteria for Rénoclimat, click here

    Don’t forget! You must join the program and have an advisor visit your home BEFORE the renovation work starts.

  • Is there a time limit to carry out the work?

    Rénoclimat does not set a time limit to complete your renovations.

    • You don’t have to rush to finish your renovations and request a post-retrofit energy evaluation.
    • It is not mandatory to carry out all the recommended improvements in the report produced by the energy advisor in order to receive financial assistance.
    • You may participate in the Rénoclimat program a number of times by completing retrofits in several steps. Read the explanations on subsequent energy evaluations.

    Until May 1, 2024, the program offers free pre and post-retrofit energy, including subsequent evaluations. After that date, a fee of 150$ plus taxes will apply for subsequent energy evaluations and for the first pre-retrofit energy evaluation. The fee for the pre-retrofit energy evaluation will be reimbursed if you are eligible for financial assistance upon the completion of your project.

  • Do the retrofits have to be done by a contractor in order to be eligible for the Rénoclimat program?

    The Rénoclimat program does not require the work to be carried out by a contractor. However, some work is regulated by code and must be given to a qualified professional, such as plumbing and electricity work.

    If you would like to hire a contractor for your renovations, please consult some of our tips in the section devoted to General Questions (How to choose a contractor to carry out renovations?)

  • Is the cost of replacing my electrical panel eligible under the Rénoclimat program?

    Financial assistance is not available under the Rénoclimat program to:

    • install electronic thermostats;
    • install or repair air-conditioning units, air-source heat pumps, or geothermal energy systems;
    • carry out expansion work;
    • renovate a space adjacent to the dwelling such as an unheated garage, veranda, cold room, or porch that is excluded from the heated volume;
    • replace an electrical panel;
    • replace a garage door; 
    • replace roof coverings or exterior walls;
    • carry out any other measure that does not enhance the dwelling’s energy efficiency.

Canada Greener Homes Grant

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  • If your pre-retrofit energy evaluation was not done between April 1, 2020, and February 19, 2024

    The Canada Greener Homes Grant is now closed to new applicants. If you did not have a pre-retrofit energy evaluation completed between April 1, 2020 and February 19, 2024, you are not eligible for the federal grant. The Rénoclimat program is still ongoing and if you apply, you could be eligible for financial assistance upon the completion of your retrofits.

  • If your pre-retrofit energy evaluation was done between April 1, 2020, and February 19, 2024

    • You must complete your work, have your post-work evaluation done, and receive your financial assistance from the Government of Québec before your file can be sent to the federal government for the Canada Greener Homes Grant. At present, no deadline has been announced for completing your work and having your second energy evaluation done.
    • If you have several energy-efficient projects to complete (e.g., installing a heat pump or windows), make sure you complete all the work before requesting your post-work evaluation. Your participation in the CGHG will end after the post-work evaluation.
    • Keep an eye on communications from Natural Resources Canada to ensure you meet the deadlines for completing your work and submitting your application.
  • If your post-retrofit energy evaluation has been completed

    • Your file is in progress. When the Rénoclimat process is completed, it will automatically be sent to the Canada Greener Homes Grant team as usual.
    • When you receive your Rénoclimat cheque, watch your inbox and junk mail for communications from Natural Resources Canada. You will need to submit documents in order to begin your CGHG process. If you do not respond to emails from Natural Resources Canada, your enrollment may be cancelled.
  • I am currently participating in the Rénoclimat program. Am I automatically registered for the federal program?

    If your last Rénoclimat pre-work energy evaluation was completed between April 1, 2020, and February 19, 2024, and you meet all the conditions of the federal program, you will automatically be registered for the federal grant.

  • Are the eligibility requirements the same for the federal program and Rénoclimat?

    No. Some eligibility requirements are different in both programs. Be sure to check the criteria that apply to your situation before registering for Rénoclimat.

  • Can I apply advantage of the federal grant for a second home?

    No. The Canada Greener Homes Grant is only available for a primary residence. Exceptions apply to housing for Indigenous people. 

    This eligibility requirement is different in the Rénoclimat program: Rénoclimat is available for both primary and secondary residences.

  • What are the eligible heat pumps?

    The models and eligibility criteria differ between the federal program and Rénoclimat. Be sure to select a system that is on one of the eligible heat pump lists and meet all of the criteria of the program you have selected. 

  • Do the retrofits have to be done by a contractor to qualify in order to be eligible for the federal grant?

    The Canada Greener Homes Grant does not require work to be done by a contractor. That said, certain types of work (such as plumbing and electrical work, as well as the installation of mechanical systems like air- and ground-source heat pumps) are governed by a code and must be done by a qualified professional.

    If you would like to hire a contractor for your renovations, please consult some of our tips in the section devoted to General Questions (How to choose a contractor to carry out renovations?)

  • How much financial assistance can I get from each program?

    The financial assistance from the federal program can reach up to $5,000 for eligible projects, but is not automatically added to the financial assistance provided by Rénoclimat.

    For each participant, the financial assistance provided by the Rénoclimat program will be adjusted based on the work done and the amounts set out by the federal program. This way, once both financial assistance amounts have been applied, you will receive an amount equal to or greater than what was originally set out in Rénoclimat.

  • How can I receive the federal grant?

    In Québec, you had to register for the Rénoclimat program to be  apply for the Canada Greener HomesGrant. Access to the grant is now closed to new applicants. Those who have completed a pre-retrofit energy evaluation between April 1, 2020, and February 19, 2024 might be eligible for the grant if their application meets the federaleligibility criteria.

Energy Evaluation

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  • I will soon be a homeowner. Can I register in the Rénoclimat program before taking possession of my future home?

    Yes. You can request an appointment that takes into account the date you will take possession of your future home.

    • You must be the legal owner of your new home as of the date of the visit by the Rénoclimat advisor.
    • For the purposes of the Rénoclimat program, the notarial act is proof of the date the home was taken possession of as the legal owner.
    • Prior to the start of the visit, you will be required to present the notarial act demonstrating your possession of the home. Without this document, we will not be able to complete the energy evaluation of your home.

    Obtain your appointment

    You may be asked for a document that demonstrates the date that the home will be taken possession of at the time of the appointment (e.g. accepted offer to purchase, letter of authorization from the current homeowner, confirmation of appointment with a notary, etc.).

  • Why is it necessary to have two energy evaluations?

    Two energy evaluations are necessary to measure the annual energy consumption of your home and verify the improvement after the work has been completed.

    Each evaluation is conducted by a Rénoclimat energy advisor and includes a blower door test.

    • The first energy evaluation serves to determine the ÉnerGuide rating of your home before the work starts. 
    • The second energy evaluation serves to validate the work that was carried out and determine the ÉnerGuide rating of your home once the work is completed. 

    When both results are compared, it will be possible to observe if the ÉnerGuide rating of your home improved or not. It will also determine if you are eligible for financial assistance.

    It is even possible to ask for an additional evaluation for any work that is carried out after the second evaluation.

    Learn more about the energy evaluation process.

  • What is the ÉnerGuide rating?

    The EnerGuide rating is the energy efficiency measurement of a home: it lets you know your home’s annual energy consumption. The ÉnerGuide rating is based on the results of the blower door test and on the characteristics of your home as collected by an accredited energy advisor. The rating is produced using energy simulation software.

    To learn more, consult the EnerGuide Rating page.

    Note: The previous EnerGuide rating scale ranged from 0 to 100 and served as an indicator of a home’s energy efficiency. As of October 1, 2019, the EnerGuide rating is expressed in gigajoules-per-year (GJ/year): it represents the home’s annual energy consumption.

  • Why can’t the work start before the first evaluation?

    It is important for the Rénoclimat energy advisor to be able to evaluate and measure the exact energy performance of your home before the work starts.

    The purpose of the blower door test, which is performed during evaluations, is to determine the airtightness of your home by measuring the rate of air flowing through a ventilator installed for this purpose. If you have already started the renovation work, the test will be falsified because it may not reflect the regular airtightness of your home. That is why it is important to wait for the Rénoclimat energy advisor to visit your home before starting any work. Otherwise, we will not grant you financial assistance for your energy-based renovations.

  • Who are the Rénoclimat energy advisors in my region?

    In each region of the province of Québec, organizations are mandated by Québec Government to offer energy evaluation services under the Rénoclimat program.

    Only the advisors belonging to the organizations included in the list released on this website are duly authorized to conduct energy evaluations.

  • Who is authorized to contact me regarding the Rénoclimat program?

    When we receive your application to participate in the Rénoclimat program, we assign your application to one of the duly mandated organization in your region and provide them with your contact information. This organization is the only organization that is authorized to contact you to make an appointment for the energy evaluation of your home.

    When the energy advisor shows up at your home, he/she will use a Rénoclimat identification card with photo to confirm their identity.

    When in doubt, you can check if your advisor is in fact authorized by consulting the current list.

  • Can I contact the service organization in my region directly?

    Yes. You can contact your region’s organization directly with questions about the program or how to improve energy efficiency in your home, or if you wish to make an appointment for an energy evaluation or follow up on your file once you have registered.

    If you have questions about your application for financial assistance, please contact our customer service directly.

  • Can condominium owners participate in the Rénoclimat program?

    Participation in the Rénoclimat program and the evaluation apply to an entire building. Accordingly, in the case of a multiple unit residential condominium building, the authorized representative of the syndicate of co-owners acts on behalf of the co-owners to participate in the Rénoclimat program. The dwelling units cannot be evaluated individually. Registration must be made in the name of the syndicate of co-owners, which will benefit from the financial assistance.

Financial Assistance

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  • I have installed a heat pump that does not meet the eligibility requirements as of January 1, 2021; can I apply for financial assistance?

    Yes. If you applied for your post-work energy evaluation before December 31, 2020, you may receive the fixed amount of $650 that was in effect until the end of 2020.

    If you have requested your post-retrofit energy evaluation appointment after January 1, 2021, your heat pump must be on the list of eligible heat pumps.

    However, you must complete both the installation of your heat pump and the post-retrofit energy evaluation before September 30, 2024 in order to get a grant from Rénoclimat. After that date, Rénoclimat will no longer offer any financial assistance for heating systems. Requests will have to be submitted to Hydro-Québec’s LogisVert Efficient Homes program.

  • Can financial assistance from Chauffez vert, Rénoclimat and Hydro-Québec’s Efficient Heat Pump programs be combined?

    Yes. You can combine the financial assistance from the programs, but for different work.

    For example, you could get financial assistance from Chauffez vert for replacing an oil or propane heating system, from Hydro-Québec for installing a heat pump and from Rénoclimat for energy improvement work.

    However, you cannot apply twice for financial assistance for the same project or work, for example the installation of a heat pump, by signing up for the various programs.

  • I installed a heat pump a few months ago. Can I receive financial assistance if I register now?

    No. To receive financial assistance from the Rénoclimat program, you had to complete the pre-retrofit energy evaluation before starting to renovate your home.

    However, if your device meets the program criteria and your installation was done less than 9 months ago, you might be eligible for Hydro-Québec’s Hydro-Québec’s LogisVert Efficient Homes program.

    You may still participate in the Rénoclimat program for other energy efficiency retrofits not yet started.

  • Does door and window replacement qualify for Rénoclimat program assistance?

    Yes, door and window replacement work qualifies for Rénoclimat program assistance.

    As of March 31, 2018, financial assistance is granted to eligible participants who replace their doors and windows with ENERGY STAR® certified models.

    Please see the Replacement of doors and windows section for further details.

  • I replaced my doors and windows last year. Can I still receive financial assistance from the Rénoclimat program?

    You may qualify for Rénoclimat financial assistance if you replaced your doors and windows after the energy evaluation of your home and have not yet requested your post-work evaluation.

  • How long does it take to receive the Rénoclimat financial assistance cheque?

    It generally takes 10 to 12 weeks after the second energy evaluation to receive the financial assistance granted under the Rénoclimat program.

    This may take longer if additional verifications, a quality control or analysis of the components of the mechanical systems installed in the home are required.

    To learn more...

  • How are the financial assistance amounts calculated?

    Financial assistance amounts vary based on the type of work that is carried out. For more information, click here.

  • I will complete the installation of my heat pump after May 1, 2024. However, my pre-work energy evaluation took place in March 2024 and the post-work evaluation is planned in June 2024. Will I be entitled to financial assistance for my heat pump?

    Yes. During the transition period, to benefit from financial assistance to install air-source heat pumps, you must have conducted a pre-work energy evaluation prior to May 1, 2024, and the post-work evaluation visit must be conducted by September 30, 2024.

  • I replaced my windows before May 1, 2024, but my energy evaluation will take place in June 2024. Will I be entitled to the enhanced financial assistance for this work?

    Yes. It is the post-work energy evaluation date that counts.

  • Are energy evaluations still free of charge?

    Starting May 1, a fee of $150 plus taxes will apply for subsequent visits and the first pre-work visit. The first post-work visit is still free of charge. The pre-work evaluation fees will be reimbursed if you are eligible for financial assistance when the renovation has been completed. Consult the details of the new Rénoclimat program offering.

  • If the pre-work energy evaluation was conducted prior to May 1st, 2024, can I benefit from financial assistance for the installation of my heat pump even if my post-work energy evaluation was conducted on September 1, 2024?

    During the transition period, only pre-work energy evaluations conducted prior to May 1, 2024, will be eligible for financial assistance.  

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